Brought car in for two issues. Received written estimate and approved. Two days later KLM called and said car was ready. Asked whether the other issue was fixed and they had forgotten all about it. Kept it over the weekend plus two more days when I got an estimate for the second issue. Declined because of the cost. The bill for the first issue was almost double from the estimate I received. When I arrived to pick up car, I had them explain the repair line by line, and they finally figured out they put someone else's repair on my bill. Be careful when you go to pay your bill. The repair was more than the estimate.